Legal questions about mega118 login accounts and play
Contact our support team immediately with your transaction ID and the issue. We investigate deposit holds, failed withdrawals and unauthorized charges within 48 hours. If we confirm the error, we reverse it and credit your account or restore your original payment method.
No. Multi-accounting is not permitted under our terms. Each person may hold one active account only. If we detect multiple accounts linked to the same person, email or payment method, we'll close all but one and restrict future registration.
You may close your account at any time through Account Settings. Any remaining balance in your wallet will be refunded to your original deposit payment method within 7 days. Account closure is permanent; reactivation requires contacting our support team.
Deposits from DANA, OVO, GoPay and QRIS usually clear and appear in your account balance within 1–2 minutes. If a deposit does not arrive within 15 minutes, check your payment app for confirmation, then contact our support team with your transaction reference.
Yes. We encrypt all personal data, use secure servers, and never share your details with third parties except payment providers and legal authorities when required by law. Our team does not ask for passwords or PINs via email or chat.
Yes. Go to Account Settings and select Data Request. We'll compile your personal data, account activity and transaction history into a file and email it to your registered address within 14 days, free of charge.
Minimum withdrawal is set by your payment method; check the withdrawal screen for your current limit. Withdrawals are verified and processed to your payment method (DANA, OVO, GoPay or QRIS) within the timeframe displayed at the time of request, usually 1–3 business days.
